Last updated: October 2026
Ginny Products aims to handle eligible return and refund requests fairly for orders delivered within Pakistan. Please contact us before sending any item back so we can provide instructions.
1. Report a Problem
If an item arrives damaged, defective, incorrect, or materially different from its listing, contact us as soon as reasonably possible after delivery. Include your order number, a description of the issue, and clear photographs or video where relevant.
2. Eligibility
Return eligibility depends on the nature of the product, its condition, the reason for return, the listing terms, and applicable consumer law. Items generally need to be unused, in their original packaging, and accompanied by proof of purchase unless the item is faulty or the law requires otherwise. Hygiene-sensitive, personal-care, intimate, perishable, customised, or sealed products may be ineligible for change-of-mind returns once opened, subject to applicable law and product-specific terms.
3. Incorrect, Damaged or Defective Items
Please keep the item, packaging, and delivery materials until we review your request. We will assess the circumstances and advise whether a replacement, repair, refund, or another appropriate remedy is available under the applicable policy and law.
4. Change of Mind
Change-of-mind returns are not guaranteed for every product. Contact us before returning an item. Any approved change-of-mind return must meet the conditions we confirm to you, including the item’s condition and packaging.
5. Refund Method and Timing
Approved refunds will be arranged using a practical method agreed with the customer, subject to verification and the original payment method. Bank-transfer refunds may require the customer’s account details for the transfer; never provide a PIN, password, or one-time code. Processing and bank settlement times can vary. For Cash on Delivery orders, we may request verified refund details before issuing an approved refund.
6. Delivery Charges
Responsibility for delivery and return shipping costs depends on the reason for the return, the outcome of the review, the product listing, and applicable law. We will explain any applicable costs before a return is sent.
7. Order Cancellation
Contact us promptly if you want to cancel an order. Cancellation may not be possible once an order has been packed, handed to the courier, or dispatched. If an order cannot be cancelled, the return policy and applicable law will apply.
8. How to Request a Return or Refund
Email sales@ginnyproducts.com or WhatsApp +92 323 4179798. Include your order number, name, contact number, reason for the request, and supporting images if relevant. Do not ship an item back until our team confirms the return instructions.
This policy does not limit any mandatory rights you may have under applicable law.