FAQs

Frequently Asked Quentions

šŸ“¦ Order & Payment FAQs

Simply browse our store, add your desired products to the cart, and proceed to checkout. Follow the steps to enter your shipping details and confirm your order.

We accept Cash on Delivery (COD), bank transfer, and selected digital payment options available at checkout.

Yes, we offer COD in most cities across Pakistan. Availability may vary for remote areas.

Yes, you can request changes or cancellation within a limited time before the order is processed. Contact our support team immediately for assistance.

Yes, once your order is placed, you will receive a confirmation via email or SMS with your order details.

No, we maintain complete transparency. All charges, including delivery fees, are shown at checkout.

šŸšš Tracking & Shipping FAQs

Orders are typically delivered within 3ā€“5 business days, depending on your location.

Once your order is shipped, you will receive a tracking ID via SMS or email. You can use it to monitor your shipment status.

Yes, we deliver all over Pakistan.

Shipping charges vary based on your location and order size. Exact charges are calculated at checkout.

While we strive for timely delivery, delays may occur due to unforeseen circumstances. You can contact our support team for updates.

The courier will attempt delivery again or contact you to reschedule.

This depends on the courier service policy. Please confirm with the rider at the time of delivery.

šŸ”„ Return & Refund FAQs

We offer a hassle-free return policy within 3 days of delivery. The product must be unused, in its original packaging, and in the same condition as received.

Items such as personal care products, undergarments, and opened or used items are not eligible for return due to hygiene reasons.

You can request a return by contacting our customer support team via WhatsApp, email, or through our website with your order details.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with pictures or video proof for quick resolution.

The customer may be responsible for return charges. Yes, If the return is due to our mistake (wrong or defective product), we will cover the return shipping cost.

Once we receive and inspect the returned item, refunds are processed within 3ā€“7 business days.

Refunds are issued via bank transfer, mobile wallet, or store credit, depending on your original payment method.

Yes, exchanges are available for eligible products. You can request an exchange instead of a refund when submitting your return request.

If the product does not meet our return conditions, the request may be declined. The item can be shipped back to you upon request.